Cyclone Vaianu | April 2026

If you sustained damage from Cyclone Vaianu and need to make a claim, please contact Aon on 0800 266 690 or email [email protected]. Alternatively, you can call your Aon broker direct or find your nearest Aon branch here.  

 Your safety and wellbeing is our priority and our dedicated team of claims specialists are on hand to support you with your claims process.  

If you’re experiencing vulnerability or your home is unliveable, let us know so that we can prioritise your claim. 

For large and complex claims 

We can assist you in preparing large and complex claims, such as claims resulting in property damage and/or business interruption losses. Aon's team can help you to make sure that your claim is prepared accurately, utilising the full extent of your insurance coverage. Please email: [email protected] 
 

Hunter Premium Funding – Financial Hardship Process 

If you pay your premium using Hunter Premium Funding (Hunter) and are experiencing financial difficulties following a severe weather event, Hunter have a financial hardship process. You can find information about Hunter’s financial hardship process at Financial Hardship (hpf.co.nz) 

Insurance Renewals 

If your current policy is due for renewal and a severe event has impacted your ability to attend to the renewal documentation, please contact your local Aon branch or speak to your broker directly. 

The road to recovery 

Remember, the safety and well-being of you and your family, and your employees always comes first. Always ensure your home and work environment are safe and take care around all external structures, particularly brick walls, which may have become unstable. We suggest you also take steps to ensure your property is secure. 
 
For claim assistance, please call 0800 266 690 or email [email protected] 

For insurance related questions, please contact your local Aon office or call us on 0800 266 276. 
 
We also suggest you use the information on this resource site and request assistance from the many agencies and useful websites that are available. 
  

Tips for coping after natural disaster 

It's normal to feel anxious about your safety, and that of your family and whanau, and it's normal to feel jumpy and scared. The Mental Health Foundation of New Zealand has great advice and resources for people affected by earthquakes and natural disasters. Visit their website for information on what to do in an emergency or crisis.