Aon NZ - About Aon New Zealand

We’re here to help you through every stage of your claim. Your Aon broker and the claims team can support you with making a claim, understanding what information is needed, and guiding you on what happens next.

Need to make a claim?

If you need to make a claim, we can help you get started and explain the next steps. Our experienced claims team can provide advice on what information is needed and send you a claim form or a link to complete via email. 

You can get in touch with us by:

Phone: 0800 266 690 
Email: [email protected] 
You can also contact your Aon broker or find your nearest Aon office here.

Please share as much detail as you can when you contact us. This helps us start your claim as quickly as possible.

What we’ll need from you

Having the following information ready when you call or email will help us move your claim forward faster:

Date of loss: when the damage, loss or event occurred 
Description of loss: what happened, where, and the type of damage or loss 
Policy details – any of the following: 
Policy number 
Client code 
Cover number 
Transactional Account ID 
Your contact details: email address and phone number

Where to find your policy details

You can usually find your policy or account details in one of the following places:

On your policy schedule or renewal notice 
In previous emails or documents from your broker or account manager 
On statements or invoices related to your insurance 
By checking past correspondence in your email (search by our company name or your broker’s name)

If you can’t find these details, don’t worry. Call us on 0800 266 690 and we’ll help identify your policy.

Support after a major event

If severe weather or another major event has affected you, we understand you may be managing several issues at once. Here’s a few important things to keep in mind:

Your safety comes first. Please make sure you and your family are safe before focusing on property or vehicle damage. 
You can contact our team via our usual channels support and guidance on how to lodge a claim.  Call on 0800 266 690 or email [email protected] 
It’s okay if you don’t have all details immediately. Share what you know now, and we can collect further information as the situation stabilises. 
Document the damage where it’s safe to do so. Photos, videos and notes can be very helpful later in the process.

Urgent situations and vulnerable clients

If your situation is urgent or you are in a vulnerable position, please tell us straight away. Call 0800 266 690 immediately if:

Your home is unliveable or badly damaged 
You or someone in your household is vulnerable (for example due to age, health, disability, financial hardship, or other circumstances) 
You feel unsafe remaining at the property 
Our team is trained to support vulnerable clients. We’ll prioritise your case and help connect you with the right support services where needed.

Reducing further damage

If it is safe to do so, we encourage you to take reasonable steps to prevent further damage or loss.
For example:

1. Motor vehicle: 

Arrange for the vehicle to be towed off a motorway or unsafe location 
If a vehicle window is broken, consider a temporary cover (e.g. a tarp or plastic sheeting) to protect from further weather damage

2. Home or property: 

Take reasonable steps to stop water entering, such as temporary tarping or sandbags, if safe 
Move undamaged items out of harm’s way where possible 
If it is safe, switch off utilities (such as water or electricity) to prevent further damage 
Do what you reasonably can to reduce further damage, without putting yourself or others at risk.

Every policy and claim is different. Once we understand your circumstances, we’ll review your cover and explain what applies to you.

Before you arrange major repairs

Please do not arrange permanent repairs, full replacements, or major rectification work until you have spoken with our claims team and received guidance.

Short-term temporary measures to prevent further damage, such as towing a vehicle to safety or covering a broken window, are generally appropriate.

More significant work, such as rebuilding, major structural repairs, or replacing large items, should wait until we have:

Confirmed your cover position 
Explained how the insurer wants to proceed 
Advised you on approved or preferred suppliers (where applicable)

If you’re unsure whether something is a temporary measure or a major repair, call us on 0800 266 690 before going ahead.