NZI Roadside Rescue is a breakdown assistance service that is automatically available if you have a light Commercial Motor Vehicle insurance policy with AONCPF or with NZI.

• 24/7 Assistance

• Unlimited callouts  

• The vehicle is covered, regardless of who is driving

In the event of a breakdown, first make sure you are safe. Then call us for help:

• 0800 NZI Rescue

• 0800 694 737

You’ll need to tell the NZI Roadside Rescue team some details, including your:

• Name

• Phone Number

• Vehicle registration number

• Location

NZI Roadside Rescue will assist you with most common vehicle breakdown situations such as:

Flat battery
Our provider will jump start the Vehicle. If the Vehicle cannot be jump started due to the battery requiring replacement, the Vehicle will be referred or transported to the nearest repairer.

Lockout assistance
We will dispatch a provider to unlock the Vehicle or arrange for the spare set of keys to be delivered to you.

Out of fuel (limits apply)
We will arrange delivery of up to five (5) litres of fuel (petrol or diesel) or transport the Vehicle to the nearest filling station.

Out of charge (electric vehicles)
We will provide a mobile electric vehicle charging service to give your vehicle enough charge to reach the nearest charging station or send out a transportation provider to transport/tow the Vehicle to the closest charging station, the nearest repairer or place of safety

Flat or damaged tyre
We will dispatch a provider to inflate a flat tyre (where possible) or fit the Vehicle’s spare tyre if you have a flat or damaged tyre, provided that the spare tyre is suitable for use with the Vehicle

Mechanical breakdown
We will dispatch a provider to tow/transport the Vehicle to the nearest repairer or safe location.

Windscreen/glass referral
We will refer you to the nearest repairer or automotive glass specialist repairer. Any repairs undertaken will be at your cost or paid in accordance with your Policy (as applicable).