How to claim your retention 

The payment of a retention due back to a subcontractor (party B) follows the standard process – this is that the retention payable by the party A to party B is as per the Construction Contracts Act (CCA).


Retentions protected by the Retention Instrument are available to party B when:

  • The insurer is aware and has agreed to secure the Relevant Retention Amount via the Retention Instrument on the most recent Retentions Schedule;

  • Party A refuses to repay a protected Relevant Retention Amount due to Party B; or

  • Party A is unable to repay the Relevant Retention Amount to Party B.

  • Party B is the Beneficiary of the Retention Instrument;

  • Any retention that is being claimed via the Retention Instrument must be unencumbered and relevant process under the CCA complied with first.


The terms and conditions of the Retention Instrument policy issued by the insurer prevail at the time of claiming your Relevant Retention.

The below Schedule 2: Form of Demand must be completed to claim your Relevant Retention.

Download the Schedule 2: Form of Demand here.


Once completed, please send the form to:

Or post to:
QBE Insurance (Australia) Ltd
Level 21, QBE Centre 125 Queen Street
Auckland 1010
PO Box 44
Auckland 1140
c/o: Trade Credit Division


Talk to Aon about a Retention Instrument to find out how we can support you.

Contact | Warren Tucker, National Manager - Surety (Bonds and Retentions)
Call +64 9 362 9079 or +64 27 523 0085 | Email

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This website contains general information only and does not take into account your individual needs or financial situation. It is important to note that limits, excesses, terms and conditions and exclusions apply to the products and services outlined on this website. Please refer to the relevant policy documents for details of cover, the provision of which is subject to the insurer’s underwriting criteria that apply at the time. Please contact us if you have any questions.